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Understand How We Handle Your Privacy

At rtp bimabet, your personal data belongs to you — we collect only what is necessary to run your account, process transactions through DANA, OVO, GoPay, and QRIS…

Data collected only for account operationDANA, OVO, GoPay, QRIS transaction records protectedRight to access your data anytimeDeletion requests processed within 30 daysNo data sold to third parties
rtp bimabet Understand How We Handle Your Privacy
PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you need to request a copy of your data, correct inaccurate records, or ask us to delete your account history, our dedicated privacy team is available seven days a week. We aim to acknowledge every privacy request within 24 hours and complete it within 30 calendar days. You can reach us through three channels listed below — choose whichever fits your situation.

Team online

Live Chat — Privacy Queue

Open the chat widget from any page on rtpbimabet.best and select the Privacy Request option. Our agents are available from 08:00 to 24:00 WIB daily and will escalate your request to the data team within one hour.

Email — Data Requests

Send your request to our privacy inbox at [email protected] with your registered account email in the subject line. We respond within 24 hours and process deletion or access requests within 30 days of confirmation.

Account Settings — Self-Service

Log into your account, navigate to Settings, then select Privacy Controls. From there you can download your data export, update marketing preferences, or submit a deletion request without contacting support directly.

DATA HANDLING STANDARDS

Explore How We Protect Your Account Data

We apply consistent data-handling standards across every layer of your account — from the moment you verify your identity to the moment you request a withdrawal via OVO…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand page performance.

Account Security

Your password is stored as a salted hash — we never store it in plain text.

Data Retention Schedule

Transaction records tied to DANA, OVO, GoPay, and QRIS are kept for 90 days for fraud prevention, then archived for…

Who Can Access Your Data

Only our finance, security, and compliance teams can access your personal records, and only when operationally necessary.

Requesting Data Changes

To correct your name, email, or payment details on file, go to Settings on your account dashboard or contact our…

Policy Updates

When we update this Privacy Policy, we notify you by email to your registered address at least 14 days before…

Switch Through Common Privacy Questions

The questions below cover the most frequent privacy concerns we receive from account holders across Indonesia — from what data we store to how you can have it removed. If your question is not answered here, our live chat team is available daily from 08:00 to 24:00 WIB.

We collect your full name, email address, date of birth, and the payment method you register — such as DANA, OVO, GoPay, or QRIS. We also log your device type and IP address for security verification purposes during each login session.

Transaction logs for DANA, OVO, GoPay, and QRIS are retained for 90 days on active servers, then archived for 12 months for internal audit use. After that 12-month period, all financial records linked to your account are permanently deleted.

Yes. Log into your account, go to Settings, and select Privacy Controls to download a data export. Alternatively, email our privacy inbox at [email protected] and we will send your full data file within 30 days of confirming your identity.

We do not share your DANA, OVO, GoPay, or QRIS payment details with advertisers, affiliate marketers, or data brokers. Payment information is used solely to process deposits and withdrawals and to resolve disputes through our internal finance team.

Submit a deletion request through Settings under Privacy Controls, or contact our live chat team between 08:00 and 24:00 WIB. We acknowledge requests within 24 hours and complete the deletion process within 30 calendar days, subject to any mandatory legal retention periods.

Yes — your rights around data access, correction, and deletion depend on local law. Where local law permits, we honour all requests within 30 days. Our privacy team can clarify which rights apply to your account based on your registered location in Indonesia.

We use essential session cookies to keep you logged in across pages on rtpbimabet.best, and optional analytics cookies to understand how pages perform. You can adjust your cookie preferences at any time via the footer link without affecting your account balance or pending transactions.