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Explore Our Legal Terms and Your Rights

rtp bimabet operates under a clear legal framework designed to protect your account, your data, and your transactions made via DANA, OVO, GoPay, and QRIS.

Account Data ProtectionDANA, OVO, GoPay & QRIS CoverageJurisdiction-Dependent Access24-Hour Contact PathsTransparent Retention Policy
rtp bimabet Explore Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

Open a Legal Enquiry With Our Team

Team online

Live Chat — 24 Hours

Our live chat channel is open around the clock, including weekends. If you have a legal query about your account terms or data rights, our agents in Jakarta connect you to the compliance desk within minutes.

Email — Legal Requests

Send formal legal requests — such as data access, correction, or account deletion — to our dedicated legal email address. We acknowledge all legal emails within one business day and respond in full within five business days.

WhatsApp — Policy Questions

For quick policy questions, our WhatsApp line is staffed daily from 08:00 to 24:00 WIB. This channel is suited for clarifications on cookie use, account terms, or jurisdiction eligibility queries where local law permits.

ACCOUNT SECURITY DETAIL

See How We Handle Your Data and Security

Our security and data practices are built into platform operations — not added as an afterthought.

Data Storage & Encryption

All account data — including your payment method records for DANA, OVO, GoPay, and QRIS — is encrypted at rest…

Cookie Policy

We use essential cookies to keep your session active and preference cookies to remember your lobby settings.

Account Access Controls

Your account is protected by password authentication and optional two-factor verification.

Data Retention Schedule

We retain your account data for as long as your account is active and for a legally required period after…

Your Right to Request Changes

You may request access to your personal data, corrections to inaccurate records, or deletion of your account at any time.

Legal Contact Person

Our designated legal contact oversees all data protection and compliance matters.

Check the Answers to Common Legal Questions

Here are the questions we receive most often about our legal terms, data handling, and account rights. If your question is not covered here, reach our compliance desk via live chat or the legal email channel at any time.

Yes — access to specific features and participation in certain activities depends on local law applicable to your region within Indonesia. You are responsible for verifying that your use is permitted where local law permits in your area.

Send a written request to our legal email address. Include your registered account name and email. We will acknowledge your request within one business day and deliver your data summary within five business days of identity confirmation.

Yes. Submit a deletion request via the legal email channel. We will close your account and erase personal data not required for legal retention — typically transaction records kept for five years — and confirm the deletion in writing.

We do not store full wallet credentials. Payment method references are encrypted and used only to process your deposit or withdrawal. Our servers use TLS encryption for all data in transit, and stored references are access-controlled by role.

We use essential session cookies, preference cookies, and optional analytics cookies. You can manage or withdraw analytics consent via the cookie banner. Essential cookies cannot be disabled without breaking account login functionality.

Transaction records — including QRIS and bank transfer history — are retained for five years after your last account activity, in line with applicable financial record-keeping requirements. After this period, records are permanently deleted from our systems.

Contact our designated legal officer via the legal email channel. If you are not satisfied with our response within the stated timeframe, you may escalate to the relevant data protection authority in Indonesia where local law permits such escalation.